FAQ

Best Device and Browser for Decode

Decode Live is optimized for use on laptops or desktops. Currently, we do not support mobile or tablet devices. While Decode Live works on all browser types, Chrome is the preferred browser.

The following are the recommended versions for various browsers to use with Decode Live:

Desktop:

• Chrome >= 89
• Edge >= 89
• Firefox >= 91
• Safari >= 14

Mobile Web:

• Decode Live is not supported on mobile or tablet web at this time

Use of Cookies

These terms and conditions (Terms of Use) govern your use of our website entropiktech.com/ (Website). By continuing to use the Website, you indicate that you have agreed to be bound by these Terms of Use. We may amend the Terms of Use from time to time, and you agree to be bound by the revised Terms of Use as and when they are amended. You are encouraged to revisit the Terms of Use regularly.

By accessing the Website, you agree that you will use the Website for lawful purposes only and comply with all applicable laws and regulations. You will not do anything that may impair the performance or functionality of the Website or the servers on which the Website resides. You agree not to access or attempt to access any content available on the Website by any means other than through the interface provided by us.

We may use cookies to enhance your browsing experience on the Website. Cookies are small text files sent by us to your computer and from your computer to us when you visit the Website. Some cookies allow us to record your preferences while visiting our Website and to track you on your return visits to the Website. Some cookies may be associated with your account and personal information such as your username. You can disable cookies through your browser settings, but this may prevent you from accessing all the features of our Website. Our use of cookies will be governed by our Privacy Policy, available at entropiktech.com/privacy-policy/. We strive to ensure that the Website is accessible to you from everywhere on a 24x7 basis. However, we may, from time to time and without prior notice of downtime, suspend access to the Website or some parts thereof for maintenance or other reasons. We may also, at our sole discretion, either temporarily or permanently disable access to the Website for specific users. You agree that you have no expectation of or right to permanent and uninterrupted access to the Website.

The Website contains copyrighted material, trademarks, and other proprietary information owned by Entropik. You agree that you have no right to copy, modify, publish, transmit, distribute, display, or sell any such proprietary information. You further acknowledge that mere access to or use of the Website does not confer upon you any license or right to use our intellectual property. Unauthorized use of any intellectual property contained on the Website may result in prosecution under applicable law.

The following trade names/trademarks indicated on the Website are trade names/trademarks of Entropik. These trademarks and trade names may not be used in connection with any product or service that is not ours in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits us. All other trademarks not owned by us that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us: Entropik, entropiktech.com.

We maintain the Website on an "as is" basis and offer no warranties of any kind, whether express, implied, statutory, or otherwise, with respect to the Website. We specifically disclaim any implied warranties of fitness for a particular purpose or non-infringement. You expressly agree that the use of the Website is at your own risk and that you will not hold us responsible for any content that may be deemed offensive, indecent, or objectionable to you. In particular, we will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, or for any loss of any kind arising out of the use of or inability to use the Website.

Introduction

We provide data analytics and machine learning solutions, and you may avail yourself of our services by registering as a client (Client) and accepting the terms and conditions available at entropiktech.com/terms-of-use/. Once you complete the registration, we will create an account for you, and you may log in to your account using your username and password. If you are a minor, i.e., under the age of 18 years, you cannot register as a Client or a Candidate or transact on or use the Website. However, you may use the Website under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. We reserve the right to cancel or refuse your registration and/or refuse to provide you with access to the Website if it is brought to our notice that you are a minor. If you register with us as a Client or Candidate, you will be responsible for all activities, including any messages or data that you send or receive using your account. You will also be solely responsible for maintaining the security and confidentiality of the username and password required to access the Website. You must immediately notify us of any unauthorized use of your username or password or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this provision.

We do not guarantee that other users of the Website will comply with these Terms of Use. You hereby assume all risk of any harm or injury that may result from such non-compliance by third-party users. We shall not be liable for any such harm or injury resulting from third-party use.

Entropik Private Limited (“Entropik”) considers data protection and privacy to be of paramount importance.

In this Privacy Policy, the terms “Entropik Tech” or “Entropik” or “Decode” or “Qatalyst” or “Chromo” or “We” or “Us” or “Our” refer to all websites (including but not limited to // www.entropik.io and all associated sub-domains and domains) along with products and services owned or operated by Entropik and its subsidiaries.

This Privacy Policy shall be read along with our Terms of Use (“Terms”) set out at https://entropik.io/terms-of-use/. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in the Terms.

This Privacy Policy explains how and when Entropik collects information from its end users, clients, or Entropik Registered Users (collectively, “You”), which may include information that personally identifies you (“Personally Identifiable Information”), how we use such information, and the circumstances under which we may disclose such information to others. This policy applies to (a) users who visit Entropik’s websites; (b) users signing up for Entropik’s SaaS platform; or (c) users using one of Entropik’s services/products (including participating in an electroencephalogram (“EEG”), facial coding, touch tracking, eye tracking, or survey study).

Please note that this Privacy Policy does not cover the practices of Entropik’s approved clients or partners who may use Entropik’s services. For information about third-party privacy practices, please consult their privacy policies.

Consent

You will be deemed to have read, understood, and agreed to the terms provided in this Privacy Policy. By granting your assent to this Privacy Policy, you provide consent to such use, collection, and disclosure of Personally Identifiable Information as prescribed in this Privacy Policy.

You have the right to opt out of Entropik’s services at any moment. In addition, you can, by sending an email to info@entropik.io, inquire whether we are in possession of your Personally Identifiable Information, and you may also request us to delete and destroy all such information.

In the event Entropik’s services are used on behalf of any other individual (such as a child/parent, etc.), or on behalf of any entity, you hereby represent that you are authorized to accept this Privacy Policy and share such data as required on behalf of such person or entity.

Information We Collect and How We Use It

• Contact Information: You might provide us with your contact information (such as email address, phone number, and country of residence) through the use of our service, a form on our website, an interaction with our sales or customer support team, or in response to an Entropik study.
• Usage Information: We collect usage information about you, including the webpages you visit, what you click on, and the actions you perform, using tools such as Google Analytics or other similar tools whenever you interact with our website and/or service.
• Device and Browser Data: We collect information from the device and application you use to access our services. Device data primarily includes your IP address, operating system version, device type, system and performance information, and browser type.
• Log Data: Like most websites, our web servers store log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the resources viewed on our site (such as HTML pages, images, etc.), operating system versions, device type, and timestamps.
• Referral Information: If you arrive at the Entropik website from an external source (such as a link on another website or in an email), we record information about the source that referred you to us.
• Information from Third Parties and Integration Partners: We collect your Personally Identifiable Information or data from third parties if you give permission to those third parties to share your information with us or if you have made that information publicly available online.
• Account Information: When you register on our online platform, you become a registered user (“Entropik Registered User”). During registration, we collect your first and last name (collectively called full name), username, password, and email address.
• Billing Information: If you make a payment to Entropik, we require you to provide your billing details, such as your name, residential address, email address, and financial information corresponding to your selected method of payment (e.g., credit card number and expiration date, or bank account number and required information to process billing).

Information Collected During the Use of Our Services

If you participate in an EEG and/or eye tracking and/or facial coding and/or survey study conducted by Entropik, you may be required to provide access to the webcam and consent to your face video being recorded. Explicit consent must be provided to enable the webcam to collect video(s) of your face. Consent may be retracted at any time during the session by canceling the session. Face videos are analyzed by our computers to calculate eye-gaze tracks (a series of x, y coordinates) and facial coding algorithms to determine emotion. The videos are not associated with you except via the information you enter to participate in the study (such as answers to survey questions).

How Long Your Information Is Stored

We store your Personally Identifiable Information for as long as it is required for our research and business purposes and as required by law, or until we receive a request from you to delete it. When we no longer require such Personally Identifiable Information, we will delete it from our systems.

Facial videos are permanently deleted within 30 days once you provide us with a written request to delete the video(s) post-survey. Facial images will not be associated with any Personally Identifiable Information and will be stored only for improving the accuracy of Decode, Qatalyst or Entropik’s models.

EU GDPR – Rights Identification Key

Even though Entropik is processing data at the request of the data controller (being the Entropik Registered User), we want to ensure that you can exercise your rights under the European Union General Data Protection Regulation (“EU GDPR”).

At the start and end of a session, we provide you with a key tied to your face video or brainwave data (even after deletion). If you contact us and provide this key, we may provide you with the status of face video data collected. Entropik has also provided Entropik Registered Users with a range of tools to help them manage their rights when they participate in our sessions.

Use of Cookies

We may use first-party cookies (small text files that our website(s) store locally on your computer) on our websites for one or more of the following purposes: to help identify unique and returning visitors and/or devices; conduct A/B testing; or diagnose problems with our servers. Browsers do not share first-party cookies across domains. Entropik does not use methods such as browser cache, Flash cookies, or ETags for acquiring or storing information about end users’ web browsing activity. You can set your browser preferences to refuse all cookies should you wish to prevent cookies from being used.

Disclosure of Information to Third Parties

We do not share your Personally Identifiable Information with third parties except as follows:

1. Service Providers

Information, including Entropik’s user information and any Personally Identifiable Information contained therein, may be shared with certain third-party companies and individuals that help facilitate technical and administrative aspects of Entropik’s services (e.g., email communications) or perform functions related to the administration of Entropik (e.g., hosting services). These third parties perform tasks on our behalf and are contractually obligated not to disclose or use Entropik’s user information for any other purpose, and to employ adequate security measures to prevent unauthorized access to such data. However, Entropik shall not be responsible in the event that Personally Identifiable Information is disclosed as a result of a breach or security lapse by any such third party.

We use the lead generation service provided by Leadfeeder, which recognizes visits of companies to our website based on IP addresses and shows us related publicly available information, such as the company’s names or addresses. Additionally, Leadfeeder places first-party cookies to provide transparency on how our visitors use our website and the tool processes domains from provided form inputs (e.g., “leadfeeder.com”) to correlate IP addresses with companies and enhance its services. For additional information, please visit Leadfeeder. You can object to the processing of your personal data at any time. For any requests or concerns, please contact our Data Protection Officer at privacy@leadfeeder.com.

2. Law Enforcement and Legal Process

Entropik also reserves the right to disclose any client user information (including Personally Identifiable Information) to: (i) comply with laws or to respond to lawful requests and legal processes, judicial proceedings, or court orders; (ii) protect the rights and property of Entropik, our agents, clients, and others, including to enforce our agreements, policies, and terms of use; or (iii) in an emergency to protect the personal safety of Entropik, its clients, or any person.

3. Business Sale

If Entropik, or substantially all of its assets, is acquired by another company or successor entity, Entropik’s client information will be one of the assets transferred or acquired by the purchaser or successor. You acknowledge that such transfers may occur and that any purchaser of or successor to Entropik or its assets may continue to collect, use, and disclose your information acquired prior to such transfer or acquisition as set forth in this policy.

Security of Your Personally Identifiable Information

The security of your Personally Identifiable Information is important to us. We follow generally accepted industry standards to protect the Personally Identifiable Information submitted to us, both during transmission and once we receive it. Examples include limited and password-protected access, high-security public/private keys, and SSL encryption to protect transmission. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your Personally Identifiable Information.

Third-Party Disclaimer

Entropik’s website(s) may contain links to other websites. Please note that when you click on one of these links, you will be entering another website over which we have no control and for which we bear no responsibility. Often, these websites require you to enter your Personally Identifiable Information. We encourage you to read the privacy policies of all such websites as their policies may differ from our Privacy Policy. You agree that we shall not be liable for any breach of your privacy or Personally Identifiable Information or for any loss incurred by your use of such websites or services. The inclusion or exclusion of links does not imply endorsement by Entropik of the website or its contents. You may visit any third-party website linked to the Entropik website at your own risk.

Additionally, the Entropik website may allow for certain content generated by you, which can be accessed by other users. Such users, including any moderators or administrators, are not authorized representatives or agents of Entropik, and their opinions or statements do not necessarily reflect those of Entropik. We expressly disclaim any liability for any reliance on or misuse of such information made available by you.

Provisions Specific to EU Residents

Rights of EU Residents under the EU GDPR

If you are a citizen of the European Union (“EU”), you have certain rights under the EU GDPR relating to how your personal data is handled. These rights are:

1. The right to be informed about how your personal data is being used.
2. The right to access your personal data and how it is processed.
3. The right to rectify inaccurate or incomplete personal data.
4. The right to erasure of all or any personal data.
5. The right to restrict processing, i.e., the right to block or suppress the processing of your personal data.
6. The right to data portability – this allows individuals to retain and reuse their personal data for their own purposes.
7. The right to object, in certain circumstances, to the use of your personal data in a manner different from the purpose for which it was provided.
8. The right to prevent automated decision-making or profiling based on your data without human intervention. If you wish to exercise these rights, contact us at gdpr@entropiktech.com.

Rights of Non-EU Residents

We are committed to protecting the privacy of our customers and users around the world. If you are not a resident of the EU but would like to exercise any rights available to EU residents or any other privacy-related requirements, please contact us at gdpr@entropiktech.com.

Changes to This Privacy Policy

Entropik reserves the right to amend or modify this Privacy Policy from time to time. If we make material changes to the way we collect, use, or disclose Personally Identifiable Information, we will notify you by posting a clear and prominent announcement on our website or through direct communication to your Entropik account contact information (such as your email address). Use and disclosure of information we obtain is subject to the later of: (1) the Privacy Policy in effect at the time such information is collected, or (2) any subsequent Privacy Policy of which you have constructive notice. Your continued access to or use of Entropik following constructive notice of material changes to this Privacy Policy constitutes your consent to any amendments and/or modifications thereto.

Questions or Comments

If you have questions or comments about this Privacy Policy, please contact us by email at info@entropik.io.

When media is added to Decode through integrations, the following fields need to be updated for the media:

• The number of people in the media.
• The language used in the meeting.

Until these details are updated for external media, a caution symbol will appear on the media card, and the media will not be processed for transcriptions and insights.

To update the details, follow these steps:

Step 1: Click on the three dots in the media card; an options list will open.

Step 2: Click on the "Edit" button.

Step 3: Update the details for the number of people in the meeting and the language spoken.

Step 4: Click the "Save" button. After updating these details, the caution symbol will be removed from the media, and the processing of the media will be initiated.

If the study is in the draft stage, you can edit, delete, or update it before publishing. Here are the steps for deleting a question block in the quantitative study:

Step 1: Open the study for which you want to delete question blocks. To access the study, you can navigate to the library of Decode or delete the block while creating the study.

Step 2: Once you open the study, you will land on its creation page. Here, you will find all the question blocks added to the study on the left navigation panel.

Step 3: You can delete the block by either expanding the arrow at the bottom and selecting "Delete," or by accessing the three dots within the block itself to delete it.

Step 4: Hover over the question block; you will find a "Delete" button on the question block. Click on the icon, and the block will be deleted.

Note: The welcome page and thank-you page cannot be deleted from any quantitative study since they are mandatory.

In Decode, you can create meetings using different templates. Each template restricts the number of participants in the meeting. Here are the template-wise details about the number of participants allowed:

• One-on-One Meeting: You can use the one-on-one meeting template and invite one attendee.some text
  • Attendees: 1
  • Moderator: 3
  • Observer: 5
• Dyad Meeting: If you are having a discussion with two people, use the dyad meeting template.some text
  • Attendees: 2
  • Moderator: 3
  • Observer: 5
• Triad Meeting: In these meetings, you can add three people.some text
  • Attendees: 3
  • Moderator: 3
  • Observer: 5
• Focus Group: Used when you want to conduct meetings with more than three people. You can invite up to 6 attendees. This meeting template is enabled with whiteboard sharing, where participants can collaborate by creating drawings and charts.some text
  • Attendees: 6
  • Moderator: 3
  • Observer: 5

The team is aware of the following issues and is working on resolving them:

• When a highlight is created by overlapping an existing highlight, the highlight color on the older highlight gets removed.
• Meeting recordings sync: Duplicate recordings are added when the meeting is edited on the MS/Teams side.
• When uploading multiple media files, if there are errors with some of the media and just one error is fixed, others also get accepted and allowed to upload.
• When uploading multiple media files, if the user has selected some media from the file explorer and then tries to add more media from the explorer, the new media does not get added.
• Notifications may not work as expected.
• A confirmation pop-up sometimes appears (inconsistently) when moving from one block to another in the qualitative study, even after it is saved.
• In qualitative study creation, if the user removes a mandatory field after saving, the "Publish" button still remains enabled.
• Once insights are published, they cannot be unpublished.
• Once insights are published, they remain accessible after they are deleted, if the user has the shared URL.
• Recurring meetings for Webex do not sync. Only one occurrence is displayed in the meetings list.
• FTP integrations: Videos imported from FTP are getting duplicated every time the user clicks the sync button.
• Zoom integrations are not working currently.
• Microsoft SSO: Multi-tenancy (live.com, outlook.com, etc.) is not currently supported.
• Insights have a scrolling issue that prevents users from being able to see the last section.
• Users are unable to join the meeting if they try to log in using SSO on the meeting page.