Qualitative Research

Overview

With Decode, conducting qualitative research has never been easier. Qualitative research provides a powerful way to gain a deeper understanding of your target audience by exploring their thoughts, feelings, and behaviors in detail. You can create One-on-One, Dyad, Triad, and Group meeting videos to analyze and derive meaningful insights.

In this article, we'll guide you through the process of designing a qualitative study that delivers insightful and actionable results.

Steps

Step 1: Once you log in to your Decode account, you will arrive at the dashboard.

Step 2: On the left navigation panel, click on the “+” icon to open the research page.

Step 3: On the Research page, from the left panel, expand the “Qualitative Study Templates” option by clicking on it and selecting the "Live Meeting" option from the list.

Step 4: After selecting the Live Meeting option, you will be directed to the meeting type selection page, where you will find the following meeting templates:

• One-on-One Meeting: Invite one participant for a one-on-one discussion.
• Dyad Meeting: Invite up to two participants for a discussion.
• Triad Meeting: Invite up to three participants for a discussion.
• Focus Group: Invite up to six participants for a group discussion.

Step 5: Once you have selected the meeting template, a new page will open for adding the meeting details. Here you need to provide the following information:

• Meeting Title: Provide a title for the meeting.
• Date: Input the meeting date.
• Time: Set the start time of the meeting.
• Language: Select the language in which the conversation will take place. This helps in generating accurate transcripts.
• Moderator: Assign up to three moderators. Moderators have the same privileges as the organizer (the user who creates the meeting). They can:some text
  • Turn on video and audio during the session.
  • Share their screen.
  • Mute other users.
• Required Attendees: Invite users to join the meeting by selecting them from the dropdown or adding their email addresses. Attendees can turn on their video and audio and chat with the organizer, moderators, and other participants. However, they cannot share their screens.
• Observers: Invite users to observe the meeting by adding them to the observer list. Observers can only spectate the meeting and cannot turn on their audio or video, nor send messages in the chat.
• Description: Provide details of the meeting. This description will be visible to all participants.

Properties:

• Hide Organizer: Use this option to make the organizer (the user who creates the meeting) hidden in the call.
• Language Interpretation: If needed, add a language interpreter to facilitate communication between individuals or groups who speak different languages.
• Face Redaction: This feature enhances privacy by controlling the visibility of participants for a more secure and personalized experience.

Step 6: Once you have filled in the required details, click on the “Save” button and then the "Publish" button to launch the study.

Step 7: After publishing the study, an invite will be sent to the participants to attend the meeting.

Step 8: After publishing, you will be automatically directed to the share tab, where you will find the Meeting URLs for sharing with participants.

How to Launch a Qualitative Study?

Overview

Once the study is created, it is available in the library. You can launch the study while creating it or later on. In this article, we will guide you through the process of launching a study in Decode:

Steps

Step 1: Once you login into your Decode account, you will be directed to the dashboard.

Step 2: From the navigation panel on the left-hand side, click on the "Library" icon.

Step 3: You will be taken to the library page; here, all the studies are available on the Decode platform. To open the study, click on the study card, and the study will open.

For the unpublished studies, you will find the "Draft" status on their card.

Step 4: Once you open a qualitative study, you will arrive on the welcome page. Click on the "Publish" button available at the top right corner of the page, and your study will be published.

Overview

In this article, we introduce you to the powerful live meeting features available on Decode. With Decode, you can conduct remote qualitative research studies with ease. Our live meeting features enable seamless collaboration with your team and participants.

Using Decode Live: Do More Than Just a Meeting!

Meeting Page Features

Here are the features you can use during a live meeting on Decode:

• Notification Control: Manage notifications to ensure participants are informed when the meeting is about to start. You can also control the notifications you receive during the meeting.some text
  • Path: Click on the more options button → Notification settings
• Screen Share: Share your screen with other participants. Click on the share button, then select "Screen Share" and choose the desired window to share.
• Be Right Back Status: Use the "BRB" tag on your profile tile during meetings instead of posting a message in the chat.
• Raise Hand: Raise your hand during a meeting, and the raised hand icon will appear on your profile tile.
• Chat with Participants: The organizer, moderators, and participants can chat during a Decode Live Meeting by clicking on the chat button. You can choose with whom you want to chat.
• Mute Participants: Moderators can mute participants during the meeting based on their roles. Moderators can also request participants to mute themselves. This request will appear as a pop-up on their screen, which they can choose to accept or reject.some text
  • Path: Click on the three dots for more options → Mute All
  • Once you click on "Mute," a form will open on the screen where you can select the participants to mute.‍
• Turn Off Video: You can turn off the video of participants by selecting the track type as video.

Overview

In this article, we'll guide you through the process of sharing a meeting link with your participants, making it easy for them to join your research study. All meetings scheduled using the Decode platform fall under qualitative studies. Once you invite a user to a meeting, an email will be sent to them with the invite link. They can join the meeting directly from this link.

💡 Note: You can only share the meeting link if the study is published. If the study is in the closed or draft stage, the share tab will be disabled for that study.

Steps

Step 1: Log in to your Decode account, and you will be directed to the dashboard. From the navigation panel on the left-hand side, click on the "Library" icon.

Step 2: After clicking on the "Library" option, you will arrive at the home page of the library. Here, you will see a repository of all the studies conducted.

Step 3: Click on the study tile to open a specific study.

Step 4: Once you open the study, you will be taken to the study’s homepage.

To share the meeting with participants, navigate to the share tab. On this page, you will find separate URLs for the meeting. You can either copy the URL from the "URL" field or click on the "Copy" button.

Step 5: After copying the URL, share it with the participants via your preferred communication channels.

Overview

Conducting qualitative research often involves scheduling multiple meetings with participants to gather comprehensive data. This article explains how to create multiple meetings within a single qualitative research study using Decode.

Steps

Step 1: Log in to your Decode account, and you will be directed to the dashboard.

Step 2: On the left navigation panel, click on the “+” icon to open the research page.

Step 3: On the Research page, from the left panel, expand the “Qualitative Study Templates” option by clicking on it and selecting the "Live meeting" option from the list.

Step 4: You will be able to view the following meeting templates:

• One-on-one Meeting: Invite one participant for a one-on-one discussion.
• Dyad Meeting: Invite up to two participants.
• Triad Meeting: Invite up to three participants.
• Focus Group: Invite up to six participants.

Step 5: Once you have selected the meeting template, a new page will open for adding the meeting details.

Step 6: To add another meeting, click on the "+" button from the left navigation panel within the study. You will be directed to the "Add New Block" page, where you can select the type of meeting you want to add.

💡 Note: You can add up to 10 meetings within one study.

Step 7: After selecting the meeting type, a form will open for filling in the meeting details.

Step 8: Publish the study by clicking on the "Publish" button. Once published, all participants will receive an email invite to the meetings.

Step 9: After publishing, you will be automatically directed to the share tab, where you will find the Meeting URLs for sharing.

In qualitative research, a discussion guide is a document or outline that helps the interviewer or moderator conduct a structured interview or focus group. It includes a set of open-ended questions or prompts designed to facilitate a conversation with participants.

The purpose of a discussion guide is to ensure that the meeting or focus group covers all relevant topics and issues related to the research question or objectives, while still allowing for the exploration of new or unexpected themes that may arise during the conversation.

A well-designed discussion guide should be flexible enough to allow for spontaneous discussion while providing a clear structure and focus. It should also promote participant engagement, encourage participants to share their thoughts and experiences, and allow for the exploration of diverse perspectives and opinions.

Discussion guides are commonly used in qualitative research methods such as focus groups, individual interviews, and ethnography. They are particularly useful when researching complex or sensitive topics where a structured conversation is necessary to ensure that all participants are heard and to help the moderator stay on track with the research goals.

Overview

The discussion guide includes a set of open-ended questions or prompts that the interviewer or moderator uses to facilitate a conversation with participants. Below are the steps for creating a discussion guide in Decode.

Steps

Step 1: Log in to your Decode account, and you will arrive at the dashboard.

Step 2: On the left navigation panel, click on the “+” icon to open the research page.

Step 3: On the Research page, from the left panel, expand the “Qualitative Study Templates” option by clicking on it and selecting the "Live meeting" option from the list.

Step 4: After selecting the Live Meeting option, you will be directed to the meeting type selection page, where you will find the following meeting templates:

• One-on-One Meeting: Invite one participant for a one-on-one discussion.
• Dyad Meeting: Invite up to two participants.
• Triad Meeting: Invite up to three participants.
• Focus Group: Invite up to six participants.

Step 5: Once you have selected the meeting template, a new page will open for adding the meeting details. Click on the "+" icon on the left navigation panel to add a discussion guide.

Step 6: Click on the "Create Discussion Guide" option from the block section.

Step 7: Once you add the discussion guide, you will be directed to the discussion guide editor where you can add content. After adding the content, save the discussion guide.

Step 8: Once the study is published, you will be automatically redirected to the "Share" section. From there, you can share the discussion guide with the participants during the meeting.

Note: The "Share" tab will be enabled only after publishing the study. You can preview the discussion guide before sharing it with the participants using the "Preview" button available at the top of the page.

Overview

Once you have created a discussion guide in Decode, you can share it with the participants using the URL. Below are the steps for accessing the URL and sharing it.

Steps

Step 1: Log in to your Decode account, and you will be directed to the dashboard.

Step 2: Click on the "Library" icon from the left navigation panel.

Step 3: You will be taken to the library page where all the studies are available on the Decode platform. Click on the study card to open a specific study.

Step 4: If the study is in a published (active) state, go to the "Share" tab from the top navigation panel. You will find the discussion guide URL.

Step 5: Copy the URL and share it with the participants during the meeting. The URL is publicly accessible.

Overview

When you invite someone to a meeting using our product, they will be able to download the meeting invite and add it to their calendar in their local timezone. This article guides you through the steps to download the meeting invite calendar.

Steps

Step 1: Once you are invited to a Decode meeting, the meeting will be visible in your Decode platform, and you will receive an invite for the same in your email.

Step 2: To add the meeting invite to your calendar, open the email invite and check the attachment section.

Step 3: Open the attachment and click on the import button, and the meeting will be added as an event in your calendar. Alternatively, you can download the attachment and then add it to your calendar manually.

Step 4: To view the meeting, open your calendar.

Overview

Decode's Live Meeting feature lets you connect with other users in real time, making collaboration and communication easier. Once a meeting is scheduled, an invite is sent to all participants with a joining link. Invitees can join the meeting via the Decode platform or directly through the link. This article provides step-by-step instructions on how to join a Decode Live Meeting.

Mail Invite:

Step 1: Once invited to a Decode meeting, you will receive an invite in your email.

Step 2: Click on the meeting link to join the meeting.

Step 3: You will be taken to the meeting page, where your email address will be automatically populated if you are a participant in the meeting. Enter your display name and join the meeting.

You can choose to join as a guest or as a Decode user.

From Decode:

Step 1: Your upcoming and ongoing meetings will be available on the Meeting page, which can be accessed from the left navigation panel.

Step 2: On the Meeting page, you will find meetings for the day, week, and month. You can select the view by clicking on the icon.

Step 3: To join any meeting, click on the join button present on the meeting card, and the meeting will open.

Step 4: If you are a participant, a join request will be sent to the organizer, and you will enter the meeting once the request is approved.

Using Decode Live Meeting Link:

Step 1: Click on the meeting link, and you will be asked to input your credentials.

Step 2: If you are a Decode user, enter your login credentials and join the meeting.

Step 3: If you are joining as a guest, click "Join as a guest."

💡 Note: If you are assigned a role in the meeting, you need to log in as a Decode user only; otherwise, the joining page will display an error.

Step 4: Fill in your email ID and name in the guest section and join the meeting. The first letter of your display name will be shown on your meeting card.

Once the Organizer/Moderator admits you to the meeting, you will enter the meeting room.

Overview

When a user tries to join a Decode meeting as a guest or participant, the moderator/observer needs to admit them to the meeting before they can join. This article guides you through the steps for admitting users to a meeting.

Steps

Step 1: Join the meeting as a moderator/organizer from the Decode platform or the meeting invite.

Step 2: When a participant tries to join the meeting, you will receive a pop-up message to admit or reject the participant. Choose either option.

Missed the Pop-Up? If you missed the pop-up message, you can open the participants' list. Here, you will find the participant's display name in the list with two options: accept or reject.

Click on "Admit" to allow the participant into the meeting, and click on "Deny" to disallow them.

💡 Note: If there are any participants in the waiting room, you will find a red dot on the participants' list icon.

Overview

The Moderator and Observer of the meeting have the ability to change the role of a participant during the meeting. Changing roles can help facilitate more effective collaboration and engagement among participants. For example, you might change the role of an observer to an attendee if they want to participate in the discussion.

Tip: To understand the privileges of different roles in a meeting, refer to the article: Role Privileges.

Steps

Step 1: Join the meeting as a moderator/organizer from the Decode platform or the meeting invite.

Step 2: Open the participants' list. You will find a list of all participants and "three dots" next to their names. Click on the three dots.

Step 3: Click on the "Change Role" option. A pop-up will appear on the screen for role selection.

Step 4: Select the role from the dropdown list and click the "Change" button. The role of the participant will be updated.

Overview

The Moderator and Observer of the meeting have access to remove a participant during the meeting.

Steps

Step 1: Join the meeting as a moderator/organizer from the Decode platform or the meeting invite.

Step 2: Open the participants' list. You will find a list of all participants and "three dots" next to their names. Click on the three dots.

OR

If the participant is visible on your meeting screen, you can click on the "Three dots" directly without opening the participants' list.

Step 3: From the dropdown, select the "Remove Participant" option.

The participant will be removed from the meeting. To rejoin, they will need the approval of the organizer or moderator again.

Overview

‍The Moderator and Observer of the meeting can request a participant to share their screen during the meeting. By default, participants with the attendee role do not have the option to share their screen. This article provides step-by-step instructions on how to request participants to share their screens during a Decode live meeting.

Steps

Step 1: Join the meeting as a moderator/organizer from the Decode platform or the meeting invite.

Step 2: Open the participants' list. You will find the list of all participants with "three dots" next to their names. Click on the three dots.

Step 3: From the options list, select the "Request Screenshare" option.

Step 4: You can either select the "Public Share" option, which will make the participant's screen visible to all the participants in the meeting, or choose "Private Share," in which case the participant's screen will only be visible to the moderator and observer.

Step 5: Once you request a participant to share their screen, they will receive a pop-up message to either accept or reject the screenshare request.

Moderator

• Mute/Unmute themselves.
• Mute/Unmute others.
• Share screen.
• Request others to share their screens.
• Change the role of participants.
• Turn the video camera on/off.
• Chat with other roles—Attendees, Observers, Interpreters, Moderators, and Organizers.

Organizer

• Mute/Unmute themselves.
• Mute/Unmute others.
• Share screen.
• Request others to share their screens.
• Change the role of participants.
• Turn the video camera on/off.
• Chat with other roles—Attendees, Observers, Interpreters, Moderators, and Organizers.

Attendees

• Mute/Unmute themselves.
• Turn the camera on/off.
• Chat with other roles—Moderators, Organizers, and Interpreters.
• Share screen—only if requested by the moderator/organizer.

Observer

• Chat with other roles—Observers, Interpreters, Moderators, and Organizers.

Interpreter

• Mute/Unmute themselves.
• Share screen.
• Turn the video camera on/off.
• Chat with other roles—Attendees, Observers, Interpreters, Moderators, and Organizers.

Overview

‍An interpreter is a professional who facilitates communication between individuals or groups who speak different languages. The interpreter's role is to listen to the speaker's statements in one language and convey the meaning accurately in another language, enabling participants who do not share a common language to interact effectively.

Interpreter in Decode Meeting

‍Users can now have access to an interpreter/translator during meetings to facilitate communication across different languages. When creating a meeting, you can invite users for this role. The interpreter will translate and interpret discussions, fostering inclusivity among multilingual attendees.

How It Works:

• If an interpreter is added to a meeting, participants in other roles can click the "Translate" button. This action switches their audio feed to the interpreted conversation provided by the interpreter, temporarily muting the original conversation to allow participants to focus on the translation.

How to Add an Interpreter to a Meeting:

1. When creating a meeting in a qualitative study, enable the "Language Interpretation" toggle.
2. Add details, including:some text
   • Interpreter's email (they can be a Decode or non-Decode user).
   • The meeting language.
   • The interpreter's language.

Once the study is published, invites will be sent to all participants and the interpreter.

How to Listen to the Interpreter in a Live Meeting:

1. When an interpreter is added to a meeting, participants can locate the "Translate" icon in the meeting toolbar.
2. Clicking the "Translate" button connects the participant to the interpreter’s translation. The original conversation is muted to ensure clarity and focus on the translation.

💡 Note: The transcript will be generated in the original meeting language, not the interpreted language.

Interpreter Actions in a Live Meeting:

• Mic on/off
• Video camera on/off
• Screen share
• Chat with other participants

Overview

‍Uploading videos is a crucial part of qualitative research on digital platforms, as videos can provide rich, contextual information that other media cannot capture. This article explores how to upload videos from your computer or the Decode library into a qualitative research study and view their analytics using Decode.

Steps

💡 Note: If you have already created a qualitative study, simply open the study and begin from Step 6.

Step 1: Once you log in to your Decode account, you will land on the dashboard.

Step 2: On the left navigation panel, click on the "+" icon to open the research page.

Step 3: On the research page, expand the "Qualitative Study Templates" option from the left panel by clicking on it. Select the "Live meeting" option from the list.

Step 4: You will see the following meeting templates:

• One-on-One Meeting: Invite one participant for a one-on-one discussion.
• Dyad Meeting: Invite up to two participants.
• Triad Meeting: Invite up to three participants.
• Focus Group: Invite up to six participants.

Step 5: After selecting the meeting template, a new page will open to add meeting details.

Step 6: To upload a video file, go to the "Files" tab in the top navigation panel of the page.

You can add the meeting details first and then the recording, or vice versa.

💡 Note: You must create a meeting in a qualitative study to publish it. A study cannot be published if it contains only files without meeting details.

Step 7: You can upload the video either from your computer or the Decode library. Click the corresponding button to select the video file. A pop-up form will appear for choosing the media file:

• For selecting a video from your local machine (laptop/computer).
• For choosing a video from the Decode Library.

Step 8: If you select a video from the Decode library, it will be instantly added to the recording section. For media selected from your local machine, you will need to specify details such as the name, number of participants, and the language spoken in the video.

Once added, click the "Upload" button. The upload will start, and you can track progress using the loading progress bar. After the upload is complete, a toaster message and status update will appear.

Step 9: After a successful upload, the video files will appear in the recording section. To view detailed analytics of the video files, click on them.

Step 10: To view the aggregated analytics of the videos, navigate to the "Analytics" tab located next to the "Recording" tab in the top navigation bar.

In the Emotion Metrics section, you will see the aggregated analytics of all video files in the study. You can also view individual analytics of each video in the Media Analytics section below the emotion analytics. This section provides video-specific emotion scores.

Overview

Decode is a powerful tool that helps businesses improve their meetings by unlocking valuable insights and data. With its advanced technology, Decode captures a transcript of the meeting recording and provides features like translation into 100+ languages, and options to split, merge, or edit them. Users can then review the transcript and gain valuable insights into the meeting, such as the most frequently used words, sentiment analysis, and action items. Additionally, Decode uses facial coding and eye tracking to capture participants' emotional responses and visual attention, offering a detailed analysis of emotions, engagement, attention, and other analytics needed to make informed decisions.

In this article, we will walk you through the steps of accessing the insights from a meeting recording.

Steps

Step 1: Once you log into your Decode account, you will be automatically directed to your homepage.

Step 2: Go to the Library Page from the navigation panel on the left of the dashboard.

Step 3: You will see all accessible studies and media on this page. Click on any active or closed qualitative study to open it.

Step 4: Once you click on the qualitative study, you will arrive at the study creation page.

Files Page
Step 5: Navigate to the "Recordings" page from the top navigation panel. On this page, you will find the recording of the meeting conducted on the Decode platform, as well as the media uploaded in the study from your device or from the Decode library.

Step 6: To view the analytics of the recording, click on the recording card. This will take you to the recording details page.

Step 7: On the recording details page, you can view media details, speaker phase metrics, conversation metrics, and any existing highlights. The left navigation panel allows you to access different recordings and media within the study, while the right navigation panel gives you access to the following pages:

• Transcript Page: View/edit transcripts, translate them, and create highlights.
• Highlight Page: View, download, share highlights, and get insights.
• Tags: View all tags created and group them.
• Tag Group: Create charts for tags and tag groups.
• Analytics: View overall analytics from the text, voice, and facial data for the recording.

For a detailed understanding of the graphs and analytics available on these pages, refer to the respective article.

Analytics Page
Step 8: Next to the Recording page, you will find the "Analytics" page. On this page, you will find the cumulative insights of all the meetings as well as the recordings uploaded or added from the library.

Insights Page
Step 9: At the end, you will find the "Insights" page. From here, you can create webpages that include text, images, and links highlighting key findings and observations. You can also add tags and highlights created for the videos and meetings present in the study.

Overview

‍Decode is a powerful tool that helps businesses improve their meetings by unlocking valuable insights and data. With its advanced technology, Decode captures a transcript of the uploaded media or recordings and provides features like translation into 100+ languages, and options to split, merge, or edit them. Users can review the transcript and gain insights such as frequently used words, sentiment analysis, and action items. Additionally, Decode uses facial coding and eye tracking to capture participants' emotional and visual responses, providing a detailed analysis of emotion, engagement, attention, and other analytics. In this article, we will walk you through the result page of media analytics and how to use its features.

Accessing Media/Recording Analytics

• To access uploaded media, open it from the Decode Library. Once opened, you will land on the Media Detail Page.
• To access meeting recordings, go to the study and navigate to the recording page. Here, you will find both meeting recordings and uploaded recordings in the study.

1. Media Detail Page

On this page, you will find the following details:

• Media Player: Where you can play the video.
• Speaker Phase Metrics: These metrics show the time duration of each speaker's speech, represented by a bar. It also displays the overall percentage of each participant's contribution to the conversation.
• Decode Copilot (Beta): Integrated with ChatGPT, this feature provides a summary of your media/recordings. It generates concise summaries and action items, eliminating the need for manual scanning. Specific prompts can also be given for deeper analysis.

2. Transcripts Page

What is Transcription?
Transcription converts spoken words into written text, which can be done by a person or computer. It is commonly used in media, medicine, and law to create written records of interviews, speeches, and other audio sources.

On this page, you will find the transcript of the media conversation, with different sections for different speakers. You can also edit, translate, and generate analytics for the transcript.

What can you do on this page?

• Create Highlights: Select parts of the transcript and create highlights to reference important topics, track action items, or share specific sections.
• Edit Transcript: Correct any transcription errors or inaccuracies.
• Split and Merge Transcript Cards: Create a more accurate representation of the conversation, especially with multiple speakers.
• Translate: Translate the transcript into 100+ languages for accessibility or collaboration with international teams.
• Regenerate Analytics: After making transcript changes, regenerate analytics to update insights.
• Undo Changes: Revert any changes made to the transcript.
• Download Transcript: Download the transcript for future reference or sharing.

3. Highlight Page

On this page, you will find all highlights created from the transcript. You can download, share, and view emotion analytics for each highlight. Clicking on a highlight card allows you to view its details.

4. Tag Page

Tags help identify essential parts of your video, allowing you to group and visualize the data.

• Tag Associations: Each highlight can be associated with multiple tags.

5. Tag Chart

You can visualize tags using the following chart types:

• Bar Chart
• Bubble Chart
• Pie Chart
• Treemap
• Radar Plot

6. Analytics Page

The Analytics page on the Media page provides key metrics from the conversation.

• Emotion AI Metrics: The platform uses facial, voice, and text sentiment analytics to provide an overall emotional breakdown of the discussion using easy-to-read charts.some text
  • Positive Emotions: Determined by a combination of happiness and surprise.
  • Negative Emotions: Determined by anger, disgust, and contempt. (Note: Fear and sadness are considered standalone emotions.)
• Speaker Metrics and Speaker Phase Metrics: Indicate each participant's overall contribution percentage and sequence of dialogue change.
• Emotion Metrics: Combine voice, facial, and text sentiment data to provide positive, negative, and neutral emotional scores.‍
• Text Analysis: Visual representation of frequently used words in varying sizes.

Decode's AI Copilot now offers AI-generated summaries, highlights, and action items to streamline qualitative research.

AI-Generated Summaries:
Condenses discussions into comprehensive overviews, capturing key points, decisions, and context, saving valuable time.

AI-Generated Highlights:
Automatically identifies and extracts critical moments, insights, and impactful exchanges for efficient navigation.

AI-Generated Action Items:
Identifies and consolidates actionable tasks, decisions, or next steps for swift follow-up and implementation.

AI-generated summaries, highlights, and action items are available in English and 27 other languages, including Malayalam.

Overview

‍Decode allows you to translate transcripts into 90+ languages and generate analytics based on the translated content. By default, transcripts are available in the language chosen by the host during the meeting setup. This guide will walk you through the steps to translate your transcripts.

Steps

Step 1: Once you log in to your Decode account, you will be directed to the dashboard.

Step 2: From the navigation panel on the left-hand side, click on the "Library" icon.

Step 3: You will see all the studies and media uploaded on this page. Click on any qualitative study or media to open it.

Step 4: After opening the media, you will land on the Media Detail page, where you can view the basic media details. To access the transcript page, click on the "Transcript" icon from the right navigation panel.

Step 5: On the transcript page, you will see speaker-wise transcripts and highlights (if they have been created).

Step 6: The translate button is located on the top menu bar of the transcript page. Once you click the button, a language dropdown will appear, allowing you to select the required language.

Optional Image Caption: "Translate button and language dropdown on the transcript page"

• If the transcript has been translated before, it will show as "completed" beside the language name. The translated script will be available immediately.
• For a new translation, you will have to wait for a short time. A notification will be sent once the translation is complete.

Note: After translation, click the "Regenerate Analytics" button if analytics for the media have already been generated.

For more details on accessing notifications, refer to this article: How to access notifications.

Overview

‍Highlighting important parts of a transcript is essential for any research study. Decode’s Highlight feature makes it easy to identify and emphasize the most relevant sections. This guide will show you how to create highlights in Decode.

Steps

Step 1: Once you log in to your Decode account, you will be directed to the dashboard.

Step 2: From the navigation panel on the left-hand side, click on the "Library" icon.

Step 3: You will see all the studies and media uploaded on this page. Click on any qualitative study or media to open it.

Step 4: After opening the study or media, you will land on the Media Detail page, where you can view the basic media details. To access the transcript page, click on the "Transcript" icon from the right navigation panel.

Step 5: On the transcript page, you will find speaker-wise transcripts and previously created highlights on the left side (if applicable).

Step 6: To create a highlight, select the desired part of the transcript by dragging your mouse over the text. An option list will automatically appear on the screen, allowing you to name the highlight. Once you’ve named it, click "Create" in the options list, and your highlight will be created.

Step 7: The created highlight will appear on the right side of the transcript page and in the highlight section. From there, you can share, download, and view the emotional analytics of the highlights.

Overview

A filter allows you to narrow down your search results by applying specific criteria. The highlight filter on the highlight page lets you search for specific highlights using keywords, speaker names, or associated tags. This guide will explain how to access and use the highlight filter in Decode.

Steps

Step 1: Once you log in to your Decode account, you will be automatically directed to your homepage. Click on the "Library" icon from the left navigation panel.

Step 2: On the library page, you will find all the media, studies, and collections. Select any study or media to open.

Step 3: Once you open the media, you will land on the Media Detail page, where you can view the basic media details. To access the highlight page, click on the "Highlight" icon from the right navigation panel.

Step 4: To apply a filter, click on the filter button in the top right corner of the highlight screen. A pull-down menu will appear. By default, the "Highlight" filter is selected. You can change the filter type using the dropdown icon.

Filter Types:

• Highlights: Search for keywords present in the highlights.
• Speaker: Filter highlights based on the speaker. Once you select the speaker’s name, the highlights spoken by that speaker will appear.
• Tags: Filter highlights based on associated tags. When "Tags" is selected, a dropdown menu will appear where you can choose from the tags used in the media.

Advanced Filter:

The advanced filter allows you to combine different filter options to find specific highlights.

• You can choose "And" or "Or" as joining conditions.some text
  • "And" will display results that satisfy both filter conditions.
  • "Or" will display results that satisfy one of the filter conditions.
• You can apply up to five filters simultaneously.

Overview

Using the Decode platform, you can generate visual representations of the tags you've created within your media and view critical points in the form of charts. This guide will walk you through the process of generating charts for highlights in Decode.

Steps

Step 1: Once you log in to your Decode account, you will be automatically directed to your homepage. Click on the "Library" icon from the left navigation panel.

Step 2: You will see all the media, studies, and collections. Click on any media to open it.

Step 3: The "Media Detail" tab will open by default. From the right navigation bar, go to the "Charts" section. You will find a default bar chart created for all your tags.

Step 4: Using the chart selection dropdown, you can select the type of chart you prefer. The available chart types are:

• Bar Chart
• Bubble Chart
• Pie Chart
• Tree Map
• Radar Plot

Step 5: From the panel available on the right-hand side, you can customize the chart by selecting or deselecting the tags. Simply check or uncheck the boxes for the tags you want to include or exclude.

You can also view charts based on the tag groups you've created in the "Tags" section. To do this, click on the "Tag Group" radio button and select or deselect the tag groups for the chart.

Tags help in identifying the highlights you've created in your videos. If you created a tag by mistake or no longer need a tag, follow these steps to delete it:

Steps

Step 1: Select the media from the library page for which you want to delete a tag.

Step 2: Navigate to the "Highlight" section using the right navigation bar. The highlight page will open.

Step 3: Click on the highlight to open it, then click on the "Delete" button located at the top right corner of the highlight card. A "Confirm Delete" message will appear. Click to permanently delete the highlight from the media.

• If multiple tags are associated with a highlight, you can delete a tag by clicking on the "cross icon" next to the tag. This will remove that particular tag.

Overview

With Decode, creating highlights is not only simple but also insightful. Decode provides the ability to highlight important sections of your transcripts and offers valuable insights into the tone and sentiment of the conversation.

What is Highlight Analytics?

Highlight Analytics is a feature that offers insights into the emotion and sentiment of the highlighted text. Once you create a highlight, the platform analyzes the text and provides detailed emotional insights. These insights help you understand the tone of the conversation, providing a better understanding of the overall sentiment of the meeting or video.

Decode offers insights into positive, negative, and neutral emotions, making it easy to identify sections with varying emotional tones. This provides a comprehensive view of the conversation's sentiment.

To use Highlight Analytics, simply select the text you want to highlight, assign it a tag, and the platform will automatically generate emotional insights for that text. You can even create multiple highlights in the same transcript and compare the emotional insights to track how the tone of the conversation changes over time.

Conclusion

Highlight Analytics is a powerful tool for quickly identifying and focusing on the most important sections of a meeting or video. Try out Decode's Highlight Analytics feature today to streamline your workflow and enhance your understanding of your media!

Overview

Highlight Analytics is a feature that allows you to gain valuable insights into the emotion and sentiment of the highlighted text. When you create a highlight, the Decode platform analyzes the text and provides you with detailed emotional insights. These insights help you understand the tone of the conversation, offering a better understanding of the overall sentiment of the meeting or video. In this article, we will guide you through the process of viewing Highlight Analytics in Decode.

Steps

Step 1: Once you log in to your Decode account, you will be directed to the dashboard.

Step 2: From the navigation panel on the left-hand side, click on the "Library" icon.

Step 3: You will see all the studies and media uploaded on this page. Click on any qualitative study or media to open it.

Step 4: After opening the study or media, you will land on the Media detail page, where you will find the basic media details. To open the highlight page, click on the "Highlight" icon from the right navigation panel.

Step 5: On the highlight page, you will find all the highlights created in the transcripts as highlight cards. Click on any highlight card to open it.

Bonus Point: On every highlight card, you can view the dominant (most prominent) emotion.

Step 6: Once you open the card, you will see a pie chart displaying the emotional analysis of the highlight. These scores are calculated from the transcript text (sentiment analysis) and the emotion displayed in that part of the video (emotion analysis).

Overview

‍Tags are helpful for identifying essential parts of your videos. You can share, download, and group them to visualize the data and view the analytics. Here are the steps to view tag-level analytics:

Steps

Step 1: Once you log in to your Decode account, you will be directed to the dashboard.

Step 2: From the navigation panel on the left-hand side, click on the "Library" icon.

Step 3: You will see all the studies and media uploaded on this page. Click on any qualitative study or media to open it.

Step 4: Once you open the media, you will land on the Media detail page, where you will find the basic media details.

Step 5: You can view the analytics of the tags on the following pages when you click on the tags:

• Transcript page
• Highlight page

You can also view tag analytics on the highlight card. To open a highlight card, go to the highlight page and click on any card to open it.

Overview

This article discusses the various charts and insights available in Decode's analytics for each media. The Analytics tab acts as a single source of truth for all your conversations. With a range of metrics, including Emotion AI metrics, speaker phase metrics, sentiment analysis, and text analysis, you can gain deeper insights into your research data and draw meaningful conclusions.

The Analytics tab on the Media page provides complete data about key metrics from the uploaded conversation. Users can navigate to the Analytics tab by selecting the media and then selecting the Analytics tab as shown below.

Users can play the uploaded media for quick reference to the discussion. The Media name and details are presented in a summary view next to the media.

Metrics

• Emotion AI Metrics: The overall distribution of emotion in the discussion is presented using easy-to-read charts. These metrics are identified from the conversation and can be used to discover participants' emotional states.some text
  • Positive Emotions: The platform uses a combination of two emotions, "Happy" and "Surprise," to determine whether the user felt positive while watching the video.
  • Negative Emotions: The platform uses a combination of three emotions, "Anger," "Disgust," and "Contempt," to determine whether the user felt negative while watching the video.
  • Note: Fear and sadness are not included in negative emotions, as these emotions need to be considered in the context of the media and are shown as standalone emotions.

After the Emotion AI metrics, users can find details about the participation of speakers in the overall discussion.

• Speaker Metrics and Speaker Phase Metrics: These metrics provide information on the percentage of involvement from each participant in the conversation and the sequence of dialogue changes between them.
• Emotion Metrics: This graph showcases the overall emotion of the media at a particular time. These emotions are calculated using facial coding data, voice tonality data, and text sentiment analysis. This consolidation provides a more comprehensive and simplified view of the overall sentiment expressed in the media content.
• Text Analysis: Provides a word cloud of frequently used words in the conversation.

The Insights feature in Decode is a powerful tool that allows you to gather and organize your findings from qualitative research in a clear and concise manner. With Insights, you can create webpages that include text, images, and links that highlight key findings and observations.

Once published, the Insights page can be shared with other users of Decode, as well as non-Decode users. This makes it easier for users to collaborate, share their findings, and gather feedback from colleagues and stakeholders. Sharing insights can also help ensure that the insights gained from qualitative research are effectively communicated and inform decision-making processes.

Overview

The Insights feature in Decode is a powerful tool that allows you to gather and organize your findings from qualitative research in a clear and concise manner. With Insights, you can create webpages that include text, images, YouTube media, and links that highlight key findings and observations. You can also add tags and highlights from the recording. In this article, we will guide you through the process of creating and sharing highlights.

Steps

💡 Note: If you have already created a qualitative study, just open the study and follow the steps from Step 6.

Step 1: Once you log in to your Decode account, you will arrive at the dashboard.

Step 2: Open the qualitative study for which you want to create the insights from the library or the dashboard, or choose to create a new one. To create a new study, follow these steps:

From the left navigation panel, click on the "+" icon to open the research page.

Step 3: On the Research page, expand the "Qualitative Study Templates" option from the left panel by clicking on it and selecting the "Live Meeting" option from the list.

Step 4: You will see the following meeting templates:

• One-on-One Meeting: You can invite one participant to this meeting for a one-on-one discussion.
• Dyad Meeting: You can invite up to two participants to this meeting.
• Triad Meeting: You can invite up to three participants to this meeting.
• Focus Group: You can invite up to six participants to this meeting.

Step 5: After selecting the meeting template, a new page will open for adding the meeting details.

Adding Insights

Step 6: To create Insights for the study, navigate to the Insights tab from the top navigation panel.

Step 7: You can update the following information:

• Title: Add a title for your insight by typing into the "Untitled Insight" placeholder.
• Cover Image: This image will appear at the top of the insight to make it more engaging. You can choose a background color, an image from the picture library, or an image from your local gallery.
• / Command: Use this command to add different styles of text, as well as links, YouTube media, images, highlights, and tags.

Step 8: You will find "Preview," "Share," and "Encrypt" buttons next to the highlight page. You can preview the insights before sharing them to ensure everything looks good, and then share the study with Decode and non-Decode users using the Share button. You can also password-protect it for security and privacy.

When you click the Share button, you will get a URL to share the insight.

Step 9: When users access the insight page via the URL, this is how the page will appear.

Overview

Decode allows you to upload a wide range of files, including PDFs, Word documents, and PowerPoint presentations (PPTs), and obtain comprehensive analytics to gain valuable insights. In this article, we will guide you through the simple steps to view analytics for your uploaded files.

To learn how to upload these files, follow the link.

Steps

Step 1: Once you log in to your Decode account, you will be automatically directed to your home page.

Step 2: Go to the Library page from the navigation panel on the left of the dashboard.

Step 3: Here, you will find all the uploaded documents, media files, collections, and studies created on the platform. You can click on any document to open it.

If you have uploaded the document inside a qualitative study, open the study and navigate to the File Tab.

Step 4: Once you open the document, you will arrive at the Media details page. Here, you can view the document in a viewer, which you can navigate using the scroll and scroll buttons. You can also download the file.

Step 5: You can create highlights by selecting the desired text from the document.

Step 6: Navigate to different pages from the right-hand side navigation panel. The following pages are available for a document:

• Highlight Page: Here, you will find all the highlights created for the document.
• Tags: On this page, you will find a list of all tags. You can create different groups for these tags as well.
• Tags Chart: This page provides a variety of charts for the tags and tag groups.

Understanding Diary Study

Diary studies are a well-established research method used to collect qualitative data on user behaviors, activities, and experiences over an extended period. Unlike traditional user testing methods that provide insights based on a single session or specific tasks, diary studies give researchers a comprehensive view of a user's interactions and experiences over time. This approach is particularly valuable for gaining a deeper understanding of user habits, challenges, and evolving preferences.

Benefits of Diary Study

In-Depth Insights
Diary studies offer a unique opportunity to gain in-depth insights into user behaviors and experiences. Unlike traditional user testing, where participants perform specific tasks in a controlled environment, diary studies capture real-life interactions and provide a holistic view of users' daily lives.

Longitudinal Data
Diary studies are conducted over an extended period, allowing researchers to observe how user behaviors and preferences evolve. This longitudinal approach provides a deeper understanding of the user journey and any changes that occur.

Contextual Understanding
By asking participants to document their experiences as they happen, diary studies capture valuable contextual information. This context is essential for understanding why users make certain decisions and how they feel during their interactions.

User-Centric Insights
Diary studies prioritize the user’s perspective. Participants are encouraged to share their thoughts, feelings, and frustrations, helping teams identify pain points and opportunities for improvement from the user's point of view.

Real-Life Scenarios
Users engage with products and services in real-life situations, which may include various contexts, environments, and emotions. Diary studies allow researchers to gain insights into these real-life scenarios.

By conducting diary studies effectively, you can unlock valuable insights that drive the success of your products and services, ultimately leading to improved user experiences and increased customer satisfaction!

Overview

A diary study is a research approach where participants meticulously document their daily activities, thoughts, emotions, and experiences within a specified timeframe, typically using a journal or digital platform. This method enables researchers to gain profound insights into individual behaviors, attitudes, and patterns over time across various domains such as psychology, sociology, user experience, and market research.

Steps

Step 1: Once you log in to your Decode account, you will arrive at the dashboard.

Step 2: On the left navigation panel, click on the “+” icon to open the research page.

Step 3: On the Research page, from the left panel, expand the “Qualitative Study Templates” option by clicking on it and selecting the "Diary Study" option from the list.

Step 4: You can either start from scratch or use the pre-defined templates to initiate the study creation process.

Step 5: You will be redirected to the study's home page, which you can customize and use as an introduction page for your study.

Step 6: Click on “+ Add new Block” from the navigation panel to add a new block. You can add the following block types in the diary study:

• Video Block: Using this option, respondents can submit their responses in video format, either by recording the video or uploading an existing one.
  Format: mp4, m4v
  The Video Block captures not only video responses but also incorporates advanced features such as Facial Coding (FC) analysis, Voice Tonality, and Sentiment Analysis. Facial Coding (FC) helps researchers understand the emotional expressions of participants as they engage with a product or service, offering valuable insights into their reactions.
• Voice Block: Using this block, respondents can submit their audio responses. They can choose to record or upload an existing recording.
  Format: wav, mp3
  The Voice Block utilizes tonality and sentiment analysis to provide deeper insights into the captured voice responses. Similar to the Video Block, this feature helps you understand the emotional aspects of user feedback through voice recordings.
• Image Response: Allows participants to convey their thoughts, opinions, or experiences using visuals. They can choose to capture or upload an existing image.
  Format: jpg, png
• Survey Questionssome text
  • Checkbox Responses: A type of survey question that allows participants to select multiple options from a predefined list. These responses are useful for collecting structured data and quantifying preferences.
  • Multiple-Choice Questions (MCQ): Presents participants with a question and a list of answer options, requiring them to select the most appropriate choice.
  • Paragraph Questions: Invite participants to provide detailed, open-ended responses in the form of written paragraphs. This format is valuable when researchers seek in-depth, qualitative feedback.

Step 7: Before publishing the study, you can preview the study by clicking on the "Preview" button at the top-right corner of the page.

Step 8: Click on the "Publish" button to make the study live.

Users can access a concise summary of the Diary Study block, providing an overview of the responses within. Users can view the overall summary of the Self-Capture block, view individual testers' responses, and seamlessly navigate to a specific tester's view with just a click. We've also added transcripts and analytics, along with the ability to create and manage highlights.

Video Block
For video responses, you will find the following metrics in the result section:

• Total Number of Testers: The total number of participants in a study.
• Completed Testers: The total number of participants who submitted their responses.
• Drop Off: The number of users who dropped out of the test.
• Emotion Metrics: The overall percentage distribution of the emotions in the video responses submitted.
• Word Cloud: A visual representation of the most common words used by participants in their video responses.

Below on the screen, you will find the video responses submitted by the users; you can open and expand them to view the detailed analytics of each response. Here, you will find the following insights:

• Media Player: The media player is where you can play the video.
• Total Talk Time: The overall duration of the respondent's spoken content.
• Longest Monologue: The length of the respondent's longest uninterrupted speech.
• Filler Words: Analysis of filler words (e.g., "um," "uh") used in the response.
• Emotion Distribution: Insights into the emotional expressions conveyed during the response.
• Transcript: A written text version of the spoken content.

Highlights: You can select specific parts of the transcript and create highlights, which can be used to reference important topics, keep track of action items, or share specific sections with other team members.

Overview

‍Uploading media (video, audio, files) is an important part of qualitative research on digital platforms, as it can provide rich and contextual information. In this article, we will explore how you can upload videos from your computer to the Decode library and view the analytics of the videos using Decode.

Steps

Step 1: Once you log in to your Decode account, you will arrive at the dashboard.

Step 2: From the navigation panel on the left-hand side of the dashboard, go to the Library. The Library is a repository of all your research work and uploaded media.

Step 3: Click on the "Upload" button at the top-right corner of the Library page.

Step 4: Once you click on the button, a pop-up form will open for choosing media.

You can add the following types of files:

• Audio: .wav, .mp3
• Video: .mp4, .m4v
• Document: .docx, .ppt, .pptx, .pdf
• Excel: .xls, .xlsm, .xltm

Note: If you are adding audio or video files, proceed to Step 5. For other file formats, this step is not needed.

Step 5: Specify the media details such as name, number of participants, and language spoken in the video.

Once added, click on the "Upload" button, and the upload will start. You can track the upload using the loading progress bar. After the upload is complete, a notification message will appear.

Step 6: After a successful upload, the file will be available in the Library section.

To view the detailed analytics of the files, click on them.